SproutShout Support

1. Open SproutShout Settings and tap Restore.
2. Tap Sync and allow the status check to finish.
3. Confirm the device is signed in to the Apple or Google account that made the purchase.
4. Confirm the store shows the subscription as active.
5. Restart SproutShout and try again.

Tap Manage under SproutShout Pro or open your Apple or Google subscription settings. Canceling stops future renewal but normally does not remove the remaining paid access. Uninstalling the app does not cancel.

Apple and Google sandbox subscriptions use accelerated timelines for testing. Those timelines and test purchase amounts are not the real customer billing schedule.

Apple or Google processes the payment and decides refund requests. Use the applicable store’s purchase-support process.

Pro currently includes 40 Identify, 75 Diagnose, 250 General, and 40 Weather Assist requests per calendar month. The app shows your current usage.

No. When Identify explicitly asks for one more image after a low- or medium-confidence response, SproutShout can issue one short-lived, one-time free refinement. If you cancel or decline, that grant is revoked and a later unrelated image counts normally.

Image quality, plant similarity, incomplete context, and automated-model limitations can all affect results. Treat responses as possibilities to verify—not professional diagnosis or safety advice.

Use Clear chat in the relevant AI tab. It clears only that tab’s locally saved thread and chat images.

Check the saved location, connectivity, and timestamp of the weather data. Forecasts and provider observations can differ from conditions at your exact garden. Use local judgment before delaying or adding care.

Weather Assist uses the location label and coordinates you choose and save. It is sent when you request weather guidance. SproutShout does not include an advertising location tracker.

Check SproutShout’s notification settings, then confirm notifications are allowed in your device settings. Battery-saving or focus modes can delay delivery. Opening the app also lets it refresh local schedules.

Open SproutShout to refresh the local widget snapshot. If needed, remove and re-add the widget, then check that the app and operating system are current.

Outside-app timer presentation depends on platform support and settings. Keep notifications enabled and confirm any applicable Live Activity settings on iPhone.

Open the file with SproutShout. If the sending app does not offer SproutShout directly, open its share menu and choose SproutShout, or use the import guidance in SproutShout Settings.

It can contain the plants you selected, profile details, notes, environment and schedule information, and a limited care history. It does not contain the plant photo files themselves. Review the destination before sending.

Creating a normal export requires Pro at launch. Receiving/importing a shared file and owner-update workflows can remain available without Pro as described in the app.

Your plant library, notes, schedules, history, settings, saved plant photos, and saved AI chats are stored on your device. SproutShout does not currently provide account-based cloud synchronization for that library.

Delete individual plants in SproutShout, clear AI chats by tab, remove caretaker plants in Settings, or clear the app’s storage/uninstall it to remove all app-local data. Clearing storage or uninstalling can be permanent and does not cancel a subscription.

Email us. Because there is no account, we may need a support identifier or other information from your installation to locate the pseudonymous backend record. Purchase, fraud-prevention, legal, or dispute records may need to be retained where permitted by law.